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Refund policy
Our Starbox Happiness Guarantee: Simple Returns & Exchanges
Our Core Promise
We want you to be 100% confident you’ve found the perfect, meaningful gift. If your gift doesn't meet expectations, we've made the resolution process clear and hassle-free.
The Starbox Perfection Promise
If the mistake is ours, we make it right. We cover the cost, guaranteed.
If your order is:
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Defective or damaged
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Personalized incorrectly
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The wrong item was received
We will remedy the situation immediately and send a replacement at no cost to you.
Returns on Non-Personalized Items
We offer a 30-day return policy on non-personalized items. You have 30 days after receiving your order to request a return.
To be eligible, items must be:
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In the same condition as received
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Unworn or unused
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With tags and original packaging
A receipt or proof of purchase is required.
Important Non-Refundable Items
Personalized items cannot be returned unless Starbox Gifts is at fault.
Every personalized piece is custom-made, so please review spelling and instructions carefully before submitting.
We also cannot accept returns on:
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Gift box contents
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Seasonal items
How to Initiate a Return
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Contact us via our Contact Us page to start the return process.
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If approved, you will receive:
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A return shipping label
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Instructions on how and where to send your package
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Important: Do not send items back without requesting a return. They will not be accepted.
Returns must be shipped to the address provided with your return label.
Exchanges & Refunds
Exchanges
The fastest way to get another item is to return your existing one and place a new order once your return is approved.
Refunds
If your return is approved for a non-personalized item, you will receive a full refund to your original payment method.
We will notify you once we receive and inspect your return and confirm whether the refund is approved.
Refunds are processed immediately upon approval, though your bank may take additional time to reflect it.
Questions About Returns?
We’re here to help you give the perfect gift.
If you have questions about an item’s quality, personalization, or whether it can be returned, please contact us before placing your order.
You can always reach us via our Contact Us page for any return-related questions.